Terms and Conditions

Article 1 : General Provisions
These terms and conditions apply to the services provided through the "Package Design Favorability Prediction AI System" website (hereinafter referred to as the "Service") owned and operated by Plug Inc. (hereinafter referred to as the "Company"), and is governed by the Terms of Service (hereinafter referred to as the "Terms of Service"). (hereinafter referred to as "the Company"), the Company and the sales company (hereinafter referred to as "the Member"), and the subject person (hereinafter referred to as "the Member") who has approved the registration by the Company The following is a list of the rights and obligations between the Company and its marketing partners (hereinafter referred to as "Marketing Partners") The purpose of this agreement is to define the relationship of rights and obligations between the Company and the Marketing Partner (hereinafter referred to as the "Marketing Partner").
Article 2 : Scope of Application and Modification of the Terms and Conditions
1. The Terms of Use shall apply to the Company and members (as defined in Article 4) with regard to the provision and use of the service.
2. The Company may change the Terms of Service without prior consent of the member.
Article 3 : Use of this Service
Members shall use the Service in accordance with the Terms of Service and the User's Guide, etc., which are separately determined by the Company.
Article 4 : Definition of Member
A "Member" is defined as a person who has registered to use the Service or to purchase our products (hereinafter referred to as "Member Registration") and who has agreed to use the Service. In addition, when a member registers as a member of the Service, the member is deemed to have agreed to these Terms and Conditions.
Article 5 : Membership Qualifications
1. Membership as defined by the Company shall be validly issued upon acceptance of the Terms and Conditions and completion of all prescribed admission procedures.
2. Notwithstanding the preceding paragraph, if the Company deems it inappropriate to approve a member as a member based on the Terms and Conditions or other regulations, the Company and its marketing partners may revoke the membership.
Article 6 : ID and Password Management
1. Members shall use the ID and password registered by the Company or the member when using the site after registration.
2. Members shall be solely responsible for the management and use of their IDs and passwords. Regular password changes are recommended.
3.Members shall not transfer, sell, lend, or engage in any other similar activities with their IDs and passwords.
4.The Company shall not be liable for any damages incurred in connection with the use or management of IDs and passwords by members or third parties, regardless of whether such use or management was intentional or negligent. We recommend that you change your password regularly.
5.The account lock system is adopted as a countermeasure against unauthorized access. 10 consecutive failed login attempts will result in the disablement of the ID and password.
Article 7 :Member's Registration Information
1. A member shall not make any false declaration regarding all items of registration information (hereinafter referred to as "registration information") that the member declares when registering as a member.
2.Members shall update their Registration Information within the period separately determined by the Company.
Article 8 : Management of Registration Information
The Company and its marketing partners shall take precautionary and security measures to prevent falsification, leakage, or unauthorized access to member information.
Article 9 : Handling of Personal Information and Contact for Inquiries
1. Registered personal information will be used for management as user information, normal communication, purchase procedures and shipping processes, and accounting in accordance with the Company's personal information protection policy. It may also be used to distribute or contact you regarding additions or updates of information on the Service. Registered personal information may also be entrusted to a subcontractor within the scope of implementation of the purpose of use. The information will not be used for any other purpose or provided to any third party.
2. If there is a request for notification of the purpose of use, disclosure, correction, addition, or deletion of content, suspension of use, elimination, or suspension of provision to a third party (disclosure, etc.) of entrusted personal information (personal information subject to disclosure), we will respond without delay.
Article 10 : Confidentiality
The Company shall be responsible for maintaining the confidentiality of the following items, which are intended to protect confidential information, including data held by members who use the service. 1 below will be automatically deleted one month after project registration for evaluation images and two months for generated images, but if a member so requests, all of the following 1-4 will be deleted immediately. However, all other requests except for 1 below will be handled in accordance with Article 13, Cancellation of Member Registration.
  • 1. All uploaded images, heatmap images, and generated images
  • 2. All result data
  • 3. Account and login history information
  • 4. All other data related to the Service
Article 11 : Prohibited Acts by Members
Members shall not engage in any of the following acts or acts that could lead to such acts. If the Company deems that a member has violated any of the prohibited acts, the Company may temporarily suspend the member's use of the service, terminate the member's membership, or take any other action deemed necessary by the Company.
  • 1. Acts that offend public order and morals.
  • 2. Acts in violation of laws, regulations, this agreement, or other rules and regulations set forth by the Company.
  • 3. Defamation or slander of the Company, other members, or third parties.
  • 4. Act of using or causing to be used an ID or password illegally; 5. act of using or causing to be used a third party's ID or password illegally.
  • 5. Acts aimed at causing disadvantage or damage to the Company, other members, or third parties 6. harmful computer programs, etc.
  • 6.Transmitting or writing harmful computer programs.
  • 7. Falsifying information available on the site.
  • 8. Interfering with the operation of this service.
  • 9. Act of making a false registration.
  • 10. Business activities related to this service that have not been approved by the Company, or acts that may have the characteristics of such activities.
  • 11. Other acts that the Company deems inappropriate.
Article 12 : Changes to Registration Details
Members shall promptly notify the Company of any changes to the information they have provided at the time of registration in a manner designated by the Company.
Article 13 : Cancellation of Membership
1. If a member wishes to cancel his/her membership, the member shall notify the Company or a marketing partner.
2.If a member requests to cancel his/her membership, the Company will delete the member's ID and password. After the deletion, members will no longer be able to view their history and other information.
3.The Company may retain the member's information for a certain period of time after termination of membership.
Article 14 : Termination of Membership
1. The company may immediately terminate a member's membership and cancel all or part of the contract prospectively without any notice if any of the following actions are taken by the member.
  • 1. In the event of unauthorized use of IDs or passwords
  • 2. When a member is subject to cancellation or suspension of business by regulatory authorities
  • 3. When a draft or check drawn on the member is dishonored, or when the member's bank transactions are suspended
  • 4. When the company receives a disposition for delinquent payment of taxes and public dues
  • 5. When the Bank receives a disposition of provisional seizure, attachment, provisional disposition, auction, compulsory execution, etc.
  • 6. When a petition for bankruptcy, civil rehabilitation, corporate reorganization, etc. is filed or received
  • 7. When a resolution is passed to suspend or discontinue business, or to dissolve the company, or when the company enters into liquidation proceedings
  • 8. in the event of a major organizational change, such as a merger or business transfer
  • 9. When there is a significant delay or inability to perform the business of the company due to reasons attributable to either the company or the member.
  • 10. When there are other reasonable reasons that make it difficult to continue the transaction.
  • 11. When there is a false declaration or notification to the Company.
  • 12. When there is a delay or other default in the performance of payment of fees or other obligations related to the Service.
  • 13. When there is a violation of the prohibitions in Article 9.
  • 14. In addition to the preceding item, if the user violates these Terms of Service or any other regulations stipulated by the Company.
  • 15. If it is found that the member's registration has been cancelled in the past due to violation of these Terms of Use.
  • 16. In the event of fraudulent or unfair acts in the use of the service.
2. The cancellation in the preceding paragraph does not preclude a claim for damages against the other party.
3. If the Company terminates a member's membership, all rights the member has on the Site shall be terminated.
Article 15 : Ownership of Rights
1. The copyrights, intellectual property rights, and all other rights related to the website data, systems, software, applications, modules, etc. (hereinafter collectively referred to as "Data, etc.") related to this service belong to the Company. Members shall not process, alter, edit, reproduce, reprint, sell to third parties, transfer, lend, or transfer possession of these data, etc. without the Company's permission. However, the member's own images and results data used by the member in using the service do not constitute such data, etc.
2.Member shall not reverse engineer, decompile or disassemble the system under any circumstances.
3.Member shall take necessary measures to prevent infringement of intellectual property rights and other rights, including copyrights, design rights, and trademark rights, held by third parties when using the Service.
4. This Article shall remain in effect even after the termination of this Agreement between the Company and the Member.
5.In principle, secondary use of data is not permitted. Secondary use means disclosing the results obtained from the use of the service or the data itself to a third party. However, in order to promote the sale of the target product, the disclosure of necessary information to specific parties does not constitute secondary use.
Article 16 : Restrictions
1.In principle, membership is limited to corporate customers. However, sales may not be made to parties that the Company deems to be competitors, or to parties that the Company deems to have problems with data sales and use.
2. The scope of use of the service shall be as follows
The service can be used only within the business premises of the purchasing corporation (or the actual user corporation in the case of purchase through another corporation such as a group purchasing company). In the case of a group purchasing company, etc., which performs only some of the functions of the management entity, it is considered to be an integral part of the parent company, etc.
3.The use of the monthly subscription fee shall be used solely for the evaluation of designs created by the Subscriber or by the Subscriber for the client. If the Subscriber deviates from this purpose of use, the contract will be terminated. In such a case, no refund will be made for the amount deposited.
4. Each member may use up to 5 accounts.
Data is sold on the assumption that it will be used directly by the member. Reselling or renting the data for profit by oneself or a third party is prohibited.
Article 17 : Disputes over Rights
1. If Member has any dispute with the Company or any third party regarding copyrights, design rights, trademarks, or other intellectual property rights or any other rights infringement due to reasons attributable to Member, Member shall resolve such dispute at Member's own responsibility and expense.
2.The Company shall be responsible for resolving, at its own expense, any dispute with a Member or a third party regarding copyrights, design rights, trademarks, or other intellectual property rights or other rights infringements that arise due to reasons attributable to the Company. 3.
If the Member and the Company become aware of the fact that a dispute has arisen, the Member and the Company shall immediately notify each other of such fact.
Article 18 : Transfer of Rights and Obligations
Members shall not transfer their status obtained through membership registration and claims and obligations arising from this agreement to any third party.
Article 19 : Usage Fees, etc.
1. Members shall be required to pay the usage fees separately determined by the Company and its marketing partners for use of the service in accordance with the methods separately determined by the Company and its marketing partners.
2.The Company reserves the right to change the usage fees and payment methods set forth in the preceding paragraph without prior notice to Members. In this case, the Company shall notify members in a manner it deems appropriate.
3. The transfer fee and other costs required for payment in the preceding paragraph shall be paid in a manner determined by the Company and its marketing partners.
Article 20 : Exchanges, Returns, and Cancellations
Please note that due to the nature of the sales format, exchanges or returns of data provided by this service cannot be accepted after the plan has been finalized. However, this excludes cases where the reason for the exchange or return is not the customer's fault. If you wish to cancel the contract for this service after the plan has been decided, please contact us or our marketing partner within one week of the decision and before the forecast value is calculated.
Article 21 : Notification
Notices from the Company to members regarding use of the site and the Terms of Use shall be sent by the Company or its marketing partners to the e-mail address provided by the member, or by a method separately determined by the Company or its marketing partners.
If a member fails to make necessary changes to his/her e-mail address or other registration information, the member agrees that any notices or documents sent by the Company or its marketing partners will be deemed to have arrived at the address the Company or its marketing partners would normally have received even if they are delayed or do not arrive at the address the member has declared. In this case, the Company or the Marketing Partner shall not object to such delay or non-arrival.
Article 22 : Disclaimer
1 The Company shall not be held responsible for any actions taken by members based on the results provided by the Company to members through the Service.
2 The company shall not be liable for any direct or indirect damages incurred by members as a result of using the service.
3.The Company shall not be obligated to alter, modify, or add to the equipment, systems, or software managed by the Company in order to ensure compatibility with the communications equipment and software used by members in using the Service, nor shall the Company be obligated to change the method of providing the Service.
4. We do not warrant that the site, server, various contents, or e-mails sent from our site are free from viruses or other harmful elements.
5.The company shall not be liable for any damages of any kind arising out of the use of this site, including but not limited to direct, indirect, incidental, punitive, or consequential damages.
6.In the event that a claim is made or a lawsuit is filed against a member for violating the Terms of Use or other regulations, or for causing damage to another member or a third party, the member shall settle such claim or lawsuit at his/her own expense and responsibility, and the Company shall not be liable for any loss or damage.
Article 23 : Changes in Contents of the Service and Temporary Suspension, Cessation, or Discontinuance of the Service
In order to keep the service in good working order, the Company may change all or part of the service or suspend all or part of the service without prior notice to members in any of the following cases
  • 1. When necessary for maintenance, inspection, or updating of the equipment and systems used to provide the Service.
  • 2. When provision of the Service becomes difficult due to fire, power outage, sabotage by a third party, etc.
  • 3.When the provision of this Service becomes difficult due to interruption or suspension of the communication lines provided by the service provider for communication of this Service.
  • 4. In the event of a request from a court of law or other public institution, or in the event that this service is ordered to be temporarily suspended, terminated, or discontinued in accordance with laws and regulations.
  • 5. In any other case where the Company deems it necessary to temporarily suspend or discontinue all or part of the service.
  • 6. The Company shall not be liable for any disadvantage or damage incurred by members as a result of changes to the content of the service, or temporary suspension or discontinuation of the service in accordance with the preceding paragraph.
Article 24 : Governing Law
This Agreement shall be governed by and construed in accordance with the laws of Japan.
Article 25 : Exclusive Jurisdiction
In the event of any dispute between the Company and a member in relation to the Terms and Conditions, the court having jurisdiction over the location of the Company's head office shall be the exclusive court of first instance.
Article 26 : Regulations Concerning Handling of Personal Information Outside of Japann
The following provisions shall apply to the handling of personal information outside of Japan. If there is any difference between the provisions up to Article 25 and Article 26 regarding the handling of personal information outside of Japan, the provisions of Article 26 shall take precedence.
Personal Data to be collected
Personal data to be collected for the use of this service is as follows.
  • 1. Company/organization name
  • 2. Head office, branch office, branch office, laboratory
  • 3. Department
  • 4. Name
  • 5. Country
  • 6. Postal code
  • 7. Address
  • 8. Building name
  • 9. Telephone number
  • 10. E-mail address
  • 11. Password
1.Personal data collected shall be general personal data, and no special personal data such as health data or genetic data shall be handled. By agreeing to these Terms of Use and Privacy Policy, you give us permission to share your personal information. Even after consent has been given, consent may be withdrawn upon request of the individual and upon confirmation of the individual's identity by us. Personal data of minors shall not be handled.
2.Purpose of collecting personal data in each category
Personal data collected will be used to provide information necessary for the use of this service, to promote the use of this service, to communicate new features and services, and to provide information on the state of use.
The personal data will be collected for the purpose of sending information necessary for the use of the service, communicating new functions and services to promote the use of the service, communicating the status of use, and billing for the use of the service, etc.
The data will be used for the purpose of sending information and exchanging information according to the actual usage of each individual.
Personal information will not be disclosed to third parties other than companies involved in the provision and sale of this service.
3. Details of the data administrator
The data controller shall be Plug Inc. The personal data processor shall be the person responsible for information security management of Plug and a person appointed by this person and approved by the data controller.We may entrust the following sub-processors with the processing of personal data to the extent necessary for the purposes of use of personal data as described in this document. We will ensure that the sub-processor complies with the provisions of this Article and the applicable laws of each country.
  • INTAGE CHINA (Shanghai) Co.
  • INTAGE (Thailand) Co.
4. Storage period of personal data
All personal data acquired will be stored. The period of storage shall be from the time of use of the Service to the time of withdrawal from membership. However, one month will be allowed between the withdrawal request and the deletion of the personal data. In the event that a member requests deletion of his/her personal data, the personal data will be deleted as soon as the member's identity is confirmed. When personal information is no longer needed due to termination of this service, etc., all personal information will be deleted and all registered individuals will be notified of this.
5. The rights and methods of access to personal data, including the conditions regarding who has the right to access personal data and the conditions for accessing such personal data
Persons entitled to access personal data shall be limited to PLUG employees and employees of marketing partners who have received appropriate information management training. Information management training shall be conducted annually and the completion of such training shall be recorded. Personal data shall be stored on a secure server, and only authorized employees shall be able to access it through password management.
6. Use and disclosure of personal data without consent
The Company and its marketing partners will not acquire personal data without consent. In the event that we discover that personal data has been acquired, we will immediately delete the data and inform the subject individual of the date and time of deletion. In the event of a breach of personal data, we will disclose this fact within 72 hours to the registrant and, if necessary, to the data protection authorities in the target country, and will take immediate action. If an individual suffers damage as a result of our illegal actions, we will compensate the individual for the damage caused by the illegal actions.
7. Refusal of request or objection from the individual
When we receive a request for disclosure, correction, or deletion of personal information from an individual, we will disclose, correct, or delete the information within 72 hours after confirming the identity of the individual. However, if we are unable to confirm the identity of the person whose personal information is being disclosed, we will withhold action on the request until we can confirm the identity of the person. In addition, data portability rights will be granted to the individual to whom the personal information has been disclosed.
8. Explanation of Appropriate Security Measures for Personal Data
Personal data will be stored and operated strictly in accordance with ISO27001 information security regulations for which Plug Co.

Effective April 1, 2019
Revised September 30, 2021
Revised June 20, 2022
Date of Issue May 1, 2024

Privacy Policy (EN)

This Privacy Policy describes how PLUG Inc., whose scope of business is AI services, marketing research and design, collects, uses, processes and discloses your personal data through the provision of packaging design evaluation AI and other services (collectively, the "Services") PLUG is the controller handling Personal Data and the processors handling Personal Data are the ISMS Manager of PLUG and those selected by the ISMS Manager and approved by the Manager.

Personal Data" means any information that identifies or can be used to identify you. This includes, but is not limited to, your name, company, organization, telephone number, and e-mail address. However, the personal data we collect will not include sensitive personal data as defined by the GDPR. We generally collect, use, disclose, or otherwise process your personal data in accordance with this Privacy Notice, with your consent, and in accordance with applicable local laws, such as the GDPR and the Thai Personal Data Protection Act (PDPA) and the Indonesian Personal Data Protection Law (PDPL).

I. Collection of Personal Data
We collect your personal data in the ways listed below. We may also combine personal data collected through these various channels.
When you provide us with personal data
We collect personal data from you when you use the Services and provide it to us when you fill out a user profile or registration form (such as name, contact information, and other identifying information, as appropriate).
II. Use of Personal Data
We may use personal data for the purposes listed below.
Provision of services and functions
Your personal data is used to provide, personalize, maintain and improve our web services. This includes using your personal data for the following purposes
  • ● To provide services to our customers in our various business areas
  • ● To create, manage and update customer accounts
  • ● To verify customer usage and affiliation (if necessary)
  • ● To bill customers based on their use of our services
  • ● To conduct interviews and questionnaires regarding customers' requests for our services
User Support
We use personal data to resolve user support issues. For example, we do the following
  • ● Investigate and address concerns
  • ● Monitor and improve user support response
  • ● Responding to questions, comments, and feedback
  • ● Notifying customers of actions taken to resolve user support issues
R&D and Security
We may use the personal data we collect for testing, research, analysis, and product development. This allows us to understand and analyze your needs and preferences, protect your personal data, improve and enhance the safety and security of our services, and facilitate the development of new features, products, and services.
Legal purpose
We may use the personal data we collect for legal purposes, such as to investigate and resolve claims or disputes, detect/prevent/prosecute crimes, or as permitted or required by applicable law. We may also use your personal data when required, advised, recommended, expected or requested to do so by our legal counsel or by any national or international legal, regulatory, governmental or other authority.
Marketing and Promotion
We may use your personal data to send you marketing information about new services, events, promotions, seminars, etc.
In our transmissions, we may communicate such marketing to you by various means (SMS, chat applications (WhatsApp, Telegram, LINE, Viber, WeChat, Zalo, etc.), push notifications, calls, emails, etc.).If you wish to stop receiving such marketing communications, please ask the Administrative Manager to unsubscribe. Please note that even if you opt out of receiving marketing or promotional communications, Plug may still send you content and questions as necessary, such as service use or account verification.
III. Disclosure of Personal Data
For this purpose, we need to share personal data with the following marketing partners for the Service. In the event that we share personal data with our marketing partners, a Data Processing Agreement (DPA) shall be executed between us and the marketing partners in advance. Marketing partners with whom we share personal data are responsible for complying with this Privacy Policy in the same manner as we do.
Plug's relationship with its business partners
We may provide your Personal Data to our vendors, consultants, marketing partners, research firms, and other service providers and business partners.
If we market our services through Plug's marketing partners, we may share your personal data with them for future marketing efforts.
With our legal counsel and government authorities.
We may share your personal data with our legal counsel, law enforcement authorities, government authorities, and other third parties. This may be for legal purposes, when we need to respond to an emergency situation that threatens the life, health, or safety of a person, or when it is necessary for the public interest.
Business transfer
We may share your personal data with other parties in connection with acquisitions, sales, mergers, joint ventures, consolidations, reorganizations, financings, or other business transactions of any kind. However, your personal data will be subject to our obligations in any existing privacy notices to which you have consented.
IV. Retention of Personal Data
We will retain your Personal Data for as long as necessary to fulfill the purposes outlined in this Notice. If your Personal Data is no longer needed for the Services or purposes, or if we no longer have a legal or business purpose for retaining your Personal Data, we will erase, destroy, anonymize, or take steps to prevent access or use of such Personal Data in accordance with the requirements of applicable law. We will not use your personal data for any other purpose.
V. International Transfer of Personal Data
Your Personal Data may be transferred from the country, state and city in which you are using our Services ("Home Country") to another country, state and city ("Alternative Country").
If we transfer your Personal Data from your Home Country to an Alternate Country, we will comply with our legal and regulatory obligations regarding your Personal Data, including having a lawful basis to transfer the Personal Data and taking appropriate safeguards to ensure an adequate level of protection for the Personal Data. We will We also ensure that recipients in alternative countries are obligated to protect your personal data with a level of protection equivalent to the protection afforded under applicable law and the ISMS standard.
Our lawful basis is either consent (i.e., we may seek your consent to transfer your personal data from your home country to the alternate country when you provide us with your personal data) or safeguards permitted by law.
VI. Cookies, related technologies and advertising on third party platforms
We may use cookies, web beacons, tags, scripts, local shared objects such as HTML5, ad identifiers and similar technologies (collectively, "cookies") in connection with your use of the Website and App. Cookies have a unique identifier and reside on your computer or mobile device, in emails we send to you, and on our web pages, among others. Cookies are used for a variety of purposes, including. Provide basic functionality essential to the use of our websites, services or apps. To authenticate you or remember your user preferences and settings. To deliver and measure the effectiveness of advertising campaigns, such as measuring views and clicks.
Disabling the collection of cookies on our website
You have the right to choose to disable, block, or disable cookies. However, please note that the rejection or deletion of some cookies may affect the availability, functionality, or use of our websites, services, or apps. You may adjust your Internet browser settings to disable, block, or disable cookies, delete your browsing history, or clear your Internet browser cache. These settings may be found in the "History", "Preferences", "Settings" or "Privacy" sections of your Internet browser. You can also adjust your cookie settings here.
VII. Protection of Personal Data
We will take reasonable legal, organizational, and technical measures to ensure that your personal data is protected. This includes measures to prevent personal data from being lost or used or accessed in an unauthorized manner. We limit access to your personal data to our employees on a need-to-know basis. Those who process your personal data are required to do so only by authorized means and to treat your information confidentially in accordance with the security standards required by ISMS. We are ISO 27001 and Privacy Mark certified. We promote the handling (including the obligation to record and maintain handling records) and protection of personal data in accordance with the privacy standards required by these standards. In the event of a significant security incident involving personal data that constitutes a data breach, we will immediately notify the subject of the personal data and any supervisory authority required by applicable law within 72 hours and implement remedial measures.However, please understand that the transmission of information over the Internet is not completely secure. While we will do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted through online means.
VIII. Your rights regarding your personal data
Subject to applicable law, you have the right to
  • ● Inquire about the processing of your personal data and be provided with a copy of it
  • ● Inquire about the processing of your personal data and be provided with a copy of it
  • ● In some cases request correction and/or deletion of your personal data, as the case may be
  • ●Request restriction of, or oppose processing of, your personal data, as the case may be
  • ●Request a restriction on, or object to, the processing of your personal data, as the case may be
  • ●Withdraw consent to the processing of your personal data in our possession or control (and where we are processing your personal data on the basis of your consent)
  • ●Request that we receive or transmit in machine-readable form to another organization the personal data you have provided to us if we are using your personal data on the basis of consent or performance of a contract
  • ●Complain to the relevant data privacy authority if your data privacy rights have been breached or if you have been prejudiced as a result of the unlawful processing of your personal data
  • ● Where you are given the option to share your personal data with us, you may always choose not to do so.
If, after we have requested your consent to process your Personal Data, you choose to withdraw that consent, we will honor that choice in accordance with our legal obligations. However, if you choose not to share your Personal Data with us, withdraw your consent to our use of your Personal Data, or withdraw your consent to our Privacy Notice, we will be unable to take the actions necessary to achieve the purposes of the processing described in II Use of Personal Data or you may not be able to use the Services. Even after you choose to withdraw your consent, we may continue to process your Personal Data to the extent required or otherwise permitted by applicable law. We will review and verify all requests in advance. To verify your authority to make a request, we may ask you to provide information or documentation in support of your request. After review, we will validate your request within the timeframe required by applicable law.
IX. Corrections and updates
We may modify, update or amend the terms of this Privacy Notice at any time. Such amendments shall be communicated to you through the application and/or other appropriate means at least five (5) business days prior to the effective date. Updated versions will be posted on the Web Site. It is your responsibility to review the Privacy Notice on a regular basis. Your continued use of the Application, Website or Services after any amendment, update or revision of this Notice constitutes your agreement to be bound by such revision, whether or not reviewed by you.
X. How to contact us
If you have any questions about this notice or wish to exercise any of the rights described in this notice, please fill out the form below or send an email directly to our Data Protection Officer
  • Name : PLUG Inc. (Contact: ISMS Officer)
  • Address : Fuzanbo Bldg. 3F, 1-3-5 Jimbocho, Chiyoda-ku, Tokyo 101-0051, Japan
  • e-mail : info@plug-inc.jp
If you have any questions about how your data is used, please contact PLUG. The original of this notice is written in Japanese. In the event of any inconsistency between the Japanese version and any other language version, the Japanese version shall prevail.

Effective Date: May 1, 2024

Privacy Policy (IND)

Kebijakan Privasi ini menjelaskan bagaimana PLUG Inc, yang ruang lingkup bisnisnya adalah layanan AI, riset dan desain pemasaran, mengumpulkan, menggunakan, memproses, dan mengungkapkan data pribadi Anda melalui penyediaan AI evaluasi desain kemasan dan layanan lainnya (secara kolektif disebut sebagai "Layanan") PLUG adalah pengendali yang menangani Data Pribadi dan pemroses yang menangani Data Pribadi adalah Manajer ISMS PLUG dan mereka yang dipilih oleh Manajer ISMS dan disetujui oleh Manajer.

Data Pribadi" berarti informasi apa pun yang mengidentifikasi atau dapat digunakan untuk mengidentifikasi Anda. Ini termasuk, namun tidak terbatas pada, nama, perusahaan, organisasi, nomor telepon, dan alamat email Anda. Namun, data pribadi yang kami kumpulkan tidak akan mencakup data pribadi yang sensitif sebagaimana didefinisikan oleh GDPR. Kami umumnya mengumpulkan, menggunakan, mengungkapkan, atau memproses data pribadi Anda sesuai dengan Pemberitahuan Privasi ini, dengan persetujuan Anda, dan sesuai dengan hukum setempat yang berlaku, seperti GDPR dan Undang-Undang Perlindungan Data Pribadi Thailand (PDPA) dan Undang-Undang Perlindungan Data Pribadi Indonesia (PDPL).

I. Pengumpulan Data Pribadi
Kami mengumpulkan data pribadi Anda dengan cara-cara yang tercantum di bawah ini. Kami juga dapat menggabungkan data pribadi yang dikumpulkan melalui berbagai cara ini.When Anda memberikan data pribadi kepada kami Kami mengumpulkan data pribadi dari Anda saat Anda menggunakan Layanan dan memberikannya kepada kami saat Anda mengisi profil pengguna atau formulir pendaftaran (seperti nama, informasi kontak, dan informasi pengenal lainnya, sebagaimana mestinya).
II. Penggunaan Data Pribadi
Kami dapat menggunakan data pribadi untuk tujuan yang tercantum di bawah ini.
Penyediaan layanan dan fungsi
Data pribadi Anda digunakan untuk menyediakan, mempersonalisasi, memelihara, dan meningkatkan layanan web kami. Hal ini termasuk menggunakan data pribadi Anda untuk tujuan berikut
  • ● Memberikan layanan kepada nasabah kami di berbagai area bisnis kami
  • ● Untuk membuat, mengelola, dan memperbarui akun pelanggan
  • ● Untuk memverifikasi penggunaan dan afiliasi pelanggan (jika perlu)
  • ● Menagih pelanggan berdasarkan penggunaan layanan kami
  • ● Untuk melakukan wawancara dan kuesioner mengenai permintaan pelanggan atas layanan kami
Dukungan Pengguna
Kami menggunakan data pribadi untuk menyelesaikan masalah dukungan pengguna. Sebagai contoh, kami melakukan hal berikut.
  • ● Menyelidiki dan mengatasi masalah
  • ● Monitor and improve user support response
  • ● Menanggapi pertanyaan, komentar, dan umpan balik
  • ● Memberitahukan kepada pelanggan tentang tindakan yang diambil untuk menyelesaikan masalah dukungan pengguna
Litbang dan Keamanan
Kami dapat menggunakan data pribadi yang kami kumpulkan untuk pengujian, penelitian, analisis, dan pengembangan produk. Hal ini memungkinkan kami untuk memahami dan menganalisis kebutuhan dan preferensi Anda, melindungi data pribadi Anda, memperbaiki dan meningkatkan keselamatan dan keamanan layanan kami, serta memfasilitasi pengembangan fitur, produk, dan layanan baru.
Tujuan hukum
Kami dapat menggunakan data pribadi yang kami kumpulkan untuk tujuan hukum, seperti untuk menyelidiki dan menyelesaikan klaim atau perselisihan, mendeteksi/mencegah/menindak kejahatan, atau sebagaimana diizinkan atau diwajibkan oleh hukum yang berlaku. Kami juga dapat menggunakan data pribadi Anda jika diperlukan, disarankan, direkomendasikan, diharapkan, atau diminta oleh penasihat hukum kami atau oleh badan hukum, peraturan, pemerintah, atau otoritas lainnya di tingkat nasional atau internasional.
Pemasaran dan Promosi
Kami dapat menggunakan data pribadi Anda untuk mengirimkan informasi pemasaran mengenai layanan baru, acara, promosi, seminar, dll.
Dalam transmisi kami, kami dapat mengkomunikasikan pemasaran tersebut kepada Anda dengan berbagai cara (SMS, aplikasi obrolan (WhatsApp, Telegram, LINE, Viber, WeChat, Zalo, dll.), Pemberitahuan push, panggilan, email, dll.). Jika Anda ingin berhenti menerima komunikasi pemasaran tersebut, silakan minta Manajer Administrasi untuk berhenti berlangganan. Harap diperhatikan bahwa meskipun Anda memilih untuk tidak menerima komunikasi pemasaran atau promosi, Plug masih dapat mengirimkan konten dan pertanyaan yang diperlukan, seperti penggunaan layanan atau verifikasi akun.
III. Pengungkapan Data Pribadi
Untuk tujuan ini, kami perlu membagikan data pribadi dengan mitra pemasaran berikut untuk Layanan. Apabila kami membagikan data pribadi dengan mitra pemasaran kami, Perjanjian Pemrosesan Data (DPA) harus dilaksanakan antara kami dan mitra pemasaran terlebih dahulu. Mitra pemasaran yang kami bagikan data pribadi bertanggung jawab untuk mematuhi Kebijakan Privasi ini dengan cara yang sama seperti yang kami lakukan.
Hubungan Plug dengan mitra bisnisnya
Kami dapat memberikan Data Pribadi Anda kepada vendor, konsultan, mitra pemasaran, firma riset, dan penyedia layanan serta mitra bisnis kami lainnya. Jika kami memasarkan layanan kami melalui mitra pemasaran Plug, kami dapat membagikan data pribadi Anda kepada mereka untuk upaya pemasaran di masa mendatang.
Dengan penasihat hukum kami dan otoritas pemerintah.
Kami dapat membagikan data pribadi Anda kepada penasihat hukum kami, otoritas penegak hukum, otoritas pemerintah, dan pihak ketiga lainnya. Hal ini dapat dilakukan untuk tujuan hukum, saat kami perlu menanggapi situasi darurat yang mengancam nyawa, kesehatan, atau keselamatan seseorang, atau saat diperlukan untuk kepentingan publik.
Transfer bisnis
Kami dapat membagikan data pribadi Anda dengan pihak lain sehubungan dengan akuisisi, penjualan, merger, usaha patungan, konsolidasi, reorganisasi, pembiayaan, atau transaksi bisnis lainnya dalam bentuk apa pun. Namun, data pribadi Anda akan tunduk pada kewajiban kami dalam pemberitahuan privasi yang ada yang telah Anda setujui.
IV. Penyimpanan Data Pribadi
Kami akan menyimpan Data Pribadi Anda selama diperlukan untuk memenuhi tujuan yang diuraikan dalam Pemberitahuan ini. Jika Data Pribadi Anda tidak lagi diperlukan untuk Layanan atau tujuan, atau jika kami tidak lagi memiliki tujuan hukum atau bisnis untuk menyimpan Data Pribadi Anda, kami akan menghapus, memusnahkan, menganonimkan, atau mengambil langkah-langkah untuk mencegah akses atau penggunaan Data Pribadi tersebut sesuai dengan persyaratan hukum yang berlaku. Kami tidak akan menggunakan data pribadi Anda untuk tujuan lain apa pun.
V. Pemindahan Data Pribadi Internasional
Data Pribadi Anda dapat ditransfer dari negara, negara bagian, dan kota tempat Anda menggunakan Layanan kami ("Negara Asal") ke negara, negara bagian, dan kota lain ("Negara Alternatif"). Jika kami mentransfer Data Pribadi Anda dari Negara Asal ke Negara Alternatif, kami akan mematuhi kewajiban hukum dan peraturan kami terkait Data Pribadi Anda, termasuk memiliki dasar yang sah untuk mentransfer Data Pribadi tersebut dan melakukan perlindungan yang sesuai untuk memastikan tingkat perlindungan yang memadai untuk Data Pribadi tersebut. Kami juga akan memastikan bahwa penerima di negara alternatif berkewajiban untuk melindungi data pribadi Anda dengan tingkat perlindungan yang setara dengan perlindungan yang diberikan berdasarkan hukum yang berlaku dan standar ISMS. Dasar hukum kami adalah persetujuan (yaitu, kami dapat meminta persetujuan Anda untuk mentransfer data pribadi Anda dari negara asal Anda ke negara alternatif saat Anda memberikan data pribadi Anda kepada kami) atau perlindungan yang diizinkan oleh hukum.
VI. Cookie, teknologi terkait, dan iklan pada platform pihak ketiga
Kami dapat menggunakan cookie, suar web, tag, skrip, objek bersama lokal seperti HTML5, pengidentifikasi iklan, dan teknologi serupa (secara kolektif disebut "cookie") sehubungan dengan penggunaan Situs Web dan Aplikasi oleh Anda. Cookie memiliki pengenal unik dan berada di komputer atau perangkat seluler Anda, di email yang kami kirimkan kepada Anda, dan di halaman web kami, di antaranya. Cookie digunakan untuk berbagai tujuan, termasuk. Menyediakan fungsionalitas dasar yang penting untuk penggunaan situs web, layanan, atau aplikasi kami. Untuk mengautentikasi Anda atau mengingat preferensi dan pengaturan pengguna Anda. Untuk menyampaikan dan mengukur efektivitas kampanye iklan, seperti mengukur tampilan dan klik.
Menonaktifkan pengumpulan cookie di situs web kami
Anda memiliki hak untuk memilih untuk menonaktifkan, memblokir, atau menghapus cookie. Namun, harap diperhatikan bahwa penolakan atau penghapusan beberapa cookie dapat memengaruhi ketersediaan, fungsionalitas, atau penggunaan situs web, layanan, atau aplikasi kami. Anda dapat menyesuaikan pengaturan browser Internet Anda untuk menonaktifkan, memblokir, atau menonaktifkan cookie, menghapus riwayat penelusuran, atau menghapus cache browser Internet Anda. Pengaturan ini dapat ditemukan di bagian "Riwayat", "Preferensi", "Pengaturan", atau "Privasi" pada peramban Internet Anda. Anda juga dapat menyesuaikan pengaturan cookie Anda di sini.
VII. Perlindungan Data Pribadi
Kami akan mengambil tindakan hukum, organisasi, dan teknis yang wajar untuk memastikan bahwa data pribadi Anda terlindungi. Hal ini mencakup tindakan untuk mencegah data pribadi hilang atau digunakan atau diakses dengan cara yang tidak sah. Kami membatasi akses ke data pribadi Anda hanya kepada karyawan kami yang perlu tahu. Mereka yang memproses data pribadi Anda diharuskan untuk melakukannya hanya dengan cara yang sah dan memperlakukan informasi Anda secara rahasia sesuai dengan standar keamanan yang disyaratkan oleh ISMS. Kami bersertifikat ISO 27001 dan Tanda Privasi. Kami mendukung penanganan (termasuk kewajiban untuk mencatat dan menyimpan catatan penanganan) dan perlindungan data pribadi sesuai dengan standar privasi yang diwajibkan oleh standar ini. Jika terjadi insiden keamanan signifikan yang melibatkan data pribadi yang merupakan pelanggaran data, kami akan segera memberi tahu subjek data pribadi dan otoritas pengawas apa pun yang diwajibkan oleh hukum yang berlaku dalam waktu 72 jam dan menerapkan langkah-langkah perbaikan, namun perlu dipahami bahwa transmisi informasi melalui Internet tidak sepenuhnya aman. Meskipun kami akan melakukan yang terbaik untuk melindungi Data Pribadi Anda, kami tidak dapat menjamin keamanan Data Pribadi Anda yang dikirimkan melalui sarana online.
VIII. Hak-hak Anda terkait data pribadi Anda
Dengan tunduk pada hukum yang berlaku, Anda memiliki hak untuk
  • ● Menanyakan tentang pemrosesan data pribadi Anda dan diberikan salinannya
    Dalam beberapa kasus, meminta koreksi dan/atau penghapusan data pribadi Anda, sesuai dengan kasusnya
  • ● Meminta pembatasan, atau menentang pemrosesan, data pribadi Anda, sesuai dengan kasusnya
  • ● Meminta pembatasan, atau menentang pemrosesan data pribadi Anda, tergantung pada kasusnya
  • ● Menarik persetujuan atas pemrosesan data pribadi Anda yang kami miliki atau kendalikan (dan di mana kami memproses data pribadi Anda berdasarkan persetujuan Anda)
  • ● Meminta kami menerima atau mengirimkan dalam bentuk yang dapat dibaca mesin kepada organisasi lain data pribadi yang telah Anda berikan kepada kami jika kami menggunakan data pribadi Anda atas dasar persetujuan atau pelaksanaan kontrak
  • ● Mengajukan keluhan kepada otoritas privasi data yang relevan jika hak privasi data Anda telah dilanggar atau jika Anda telah dirugikan sebagai akibat dari pemrosesan data pribadi Anda yang melanggar hukum
  • ● Apabila Anda diberi pilihan untuk membagikan data pribadi Anda kepada kami, Anda selalu dapat memilih untuk tidak melakukannya.
Apabila, setelah kami meminta persetujuan Anda untuk memproses Data Pribadi Anda, Anda memilih untuk menarik persetujuan tersebut, kami akan menghormati pilihan tersebut sesuai dengan kewajiban hukum kami. Namun, jika Anda memilih untuk tidak membagikan Data Pribadi Anda kepada kami, menarik persetujuan Anda atas penggunaan Data Pribadi Anda oleh kami, atau menarik persetujuan Anda atas Pemberitahuan Privasi kami, kami tidak akan dapat melakukan tindakan yang diperlukan untuk mencapai tujuan pemrosesan yang dijelaskan dalam II Penggunaan Data Pribadi atau Anda mungkin tidak dapat menggunakan Layanan.Bahkan setelah Anda memilih untuk menarik persetujuan Anda, kami dapat terus memproses Data Pribadi Anda sejauh yang diwajibkan atau diizinkan oleh hukum yang berlaku. Kami akan meninjau dan memverifikasi semua permintaan terlebih dahulu. Untuk memverifikasi otoritas Anda untuk membuat permintaan, kami dapat meminta Anda untuk memberikan informasi atau dokumentasi untuk mendukung permintaan Anda. Setelah ditinjau, kami akan memvalidasi permintaan Anda dalam jangka waktu yang diwajibkan oleh hukum yang berlaku.
IX. Koreksi dan pembaruan
Kami dapat memodifikasi, memperbarui, atau mengubah ketentuan-ketentuan dalam Pemberitahuan Privasi ini kapan saja. Perubahan tersebut akan dikomunikasikan kepada Anda melalui aplikasi dan/atau cara lain yang sesuai setidaknya lima (5) hari kerja sebelum tanggal efektif. Versi yang diperbarui akan diposting di Situs Web. Anda bertanggung jawab untuk meninjau Pemberitahuan Privasi secara teratur. Jika anda terus menggunakan Aplikasi, Situs Web atau Layanan setelah adanya perubahan, pembaruan atau revisi Pemberitahuan ini, maka anda setuju untuk terikat dengan revisi tersebut, baik yang telah anda tinjau maupun yang belum.
X. Cara menghubungi kami
Jika Anda memiliki pertanyaan tentang pemberitahuan ini atau ingin menggunakan salah satu hak yang dijelaskan dalam pemberitahuan ini, silakan isi formulir di bawah ini atau kirim email langsung ke Petugas Perlindungan Data kami
  • Nama : PLUG Inc. (Kontak: Petugas ISMS)
  • Alamat : Fuzanbo Bldg. 3F, 1-3-5 Jimbocho, Chiyoda-ku, Tokyo 101-0051, Jepang
  • e-mail : info@plug-inc.jp
Jika Anda memiliki pertanyaan tentang bagaimana data Anda digunakan, silakan hubungi PLUG. Dokumen asli pemberitahuan ini ditulis dalam bahasa Jepang. Jika terjadi ketidaksesuaian antara versi bahasa Jepang dan versi bahasa lainnya, maka versi bahasa Jepang yang akan berlaku. If you have any questions about how your data is used, please contact PLUG. The original of this notice is written in Japanese. In the event of any inconsistency between the Japanese version and any other language version, the Japanese version shall prevail.

Effective Date: May 1, 2024